Bio Performance

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Increase Your Longevity and Quality of Life

Health From The Inside Out

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Our Board Certified HRT doctors use Telehealth to give convenient and more affordable access to quality care.

DIAGNOSTIC LAB

Get your hormones analyzed with lab work by the nationwide laboratory, Quest Diagnostics, to provide accurate lab testing and results.

CERTIFIED
PHYSICIANS

Our Board Certified Bio Performance doctors use Telehealth to give convenient and more affordable access to quality care.

CUSTOM TREATMENT PLANS

Our bioidentical hormone replacement therapy treatment plans focus on what your body naturally produces to allow you to obtain the best possible results.

CONTINUED
PATIENT CARE

Our Patient Care team will provide in depth assistance as you begin and progress through your Bio Performance treatment plan.

ALL About us

Bio Performance combines the technology of hormone replacement therapy with natural supplements and dedicated counseling services to give you the overall best experience in recovering energy, vitality, and your sense of self.

We focus on helping women and men increase the quality of their lives and increase the longevity of their productive years. We know that feeling okay is not good enough: you should be feeling powerful, pain-free, and ready for anything you want. Our supplements and wellness plans get you back to feeling whole and vitally strong again.

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ADVANTAGES FOR MEN & WOMEN

BALANCING TESTOSTERONE CAN HELP

  • Increase Muscle Mass
  • Improve Energy
  • Sharpen Focus
  • Strengthen Erections
  • Lower Body Fat
  • Improve Sleep

TYPICAL MALE TREATMENTS

  • Achieve Optimal Testosterone
  • Provide Endocrine Stimulants
  • Add Estrogen Blockers
more information

BALANCING HORMONES CAN HELP

  • Decrease Belly Fat
  • Heighten Libido
  • Increase Bone Density
  • Enhance Skin Tone
  • Elevate Mood
  • Improve Sleep

TYPICAL FEMALE TREATMENTS

  • Balance Estrogen Levels
  • Adjust Progesterone
  • Add Testosterone
more information

BIO PERFORMANCE OPTIMIZES YOUR HEALTH!

At Bio Performance, we use science to improve your health. You’ll be healthier, feel better, and look younger than ever before.

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TERMS OF SERVICE

This Website is owned and controlled by Bio Performance Centers (“Company”). By using this Website, you expressly signify and acknowledge that you have read, understood and completely assent to these Terms of Use (“Terms”) and agree to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not completely agree to these Terms, do not use this site. Company reserves the right, in its sole discretion, to change, modify, add, or remove portions from these Terms and Website at any time. Your use of the Company Website means you accept any changes. Only that content approved by Company in its sole discretion may be published on this Website. You further expressly agree that by using this site, your rights and obligations as well as the rights and obligations of Company shall be governed by the laws of the State of Florida.

You agree and hereby authorize Bio Performance Centers, its agents and employees, to provide your personally identifiable information (or, if applicable, information about your child you have enrolled) to third parties as provided in our Privacy Policy, as may be amended from time to time. You waive any and all claims against Bio Performance Centers and its agents and employees for the acts or omissions of these third parties with regard to the use or disclosure of such information. You further authorize Bio Performance Centers and its agents and employees to obtain various information and reports about you (or about your child that you have enrolled, if applicable) in order to provide the products and/or services, including, but not limited to, address history reports, name and alias reports, criminal reports or sex offender reports, and to provide monitoring and alerts.

While enrolling for the products and/or services, we will ask you for the following types of information: contact information (such as name, address, phone number, and e-mail address); sensitive information (such as date of birth, driver’s license number and social security number); personal information to verify your identity and financial information (such as credit card number). This information is required in order to verify your identity, charge you the agreed upon fees for our products and services, and to fulfill our obligation to provide our products and services to you, including communicating with third parties as necessary to provide such products and services, such as identification verification companies, Subscriber reporting agencies, payment validation companies, law enforcement agencies, or others.

INFORMED CONSENT AND TERMS OF USE
INFORMED CONSENT FOR Bio Performance Centers MALE HORMONE THERAPY

Your provider has determined that you have or are at risk for developing a hormone deficiency and that you may benefit from treatment with Bio Performance Centers to provide a compounded, testosterone replacement medication available only by prescription. As with any medication, there are benefits and risks that may be associated with using hormone replacement therapy. The information below is provided to assist you in making an informed decision concerning your use of this medication. Please review this information and discuss any questions you may have with your provider.

About Bio Performance Centers Male Hormone Therapy

Bio Performance Centers Male Therapies contain the active ingredients testosterone cypionate, testosterone propionate, human chorionic gonaditropin (HCG), and Anastrozole. Bio Performance Centers provides a compounded medication, prepared in a licensed pharmacy following the guidelines of the United States Pharmacopoeia (USP). Compounded medications are prescribed for and prepared based on the needs of individual patients. Unlike manufactured prescription drugs, compounded medications like Bio Performance Centers Male Therapies are not evaluated by the FDA, and they are not approved by the FDA to prevent or treat any particular diagnosis or clinical indication. As with all compounded medications, there may be some variation in the amount of the individual ingredients contained in the final product. There may also be a greater risk of contamination of compounded medications when compared to manufactured drugs approved by the FDA, due to differences in the medication compounding and drug manufacturing processes

Bio Performance Centers Male Therapies contain the controlled substance testosterone, which is an anabolic steroid. The use of testosterone has been banned by many professional and amateur sports associations as a performance enhancing drug, or PED. Competitive athletes are strongly encouraged to contact their sports associations concerning the use of medications containing testosterone, before they begin taking Bio Performance Centers Male Therapies.

Potential Benefits and Risks of the Bio Performance Centers Male Therapies

Potential Benefits and Risks of the Bio Performance Centers Male Therapies:

  • Increased energy
  • Improvement in symptoms of depression
  • Increased libido
  • Increased muscle mass
  • Increased bone density
  • Decreased fatigue

Some known and suspected risks and side effects include:

  • Acne
  • Gynecomastia (male breast enlargement)
  • Mood swings
  • Increased aggression
  • Fluid retention and swelling (edema)
  • Headaches
  • Excessive thirst
  • Worsening of sleep apnea
  • Numbness or swelling of the hands or feet
  • Hypertension (high blood pressure)
  • Prostate enlargement
  • Blood clots in the veins (venous thromboembolism (VTE) and deep vein thrombosis (DVT))
  • Blood clots in the lungs (known as pulmonary embolism (PE))
  • Elevation of cholesterol levels, PSA levels, and liver function enzymes
  • Elevation of blood calcium levels
  • Reduced testicle size
  • Redness, itching, or swelling at the injection site

Additional information about potential side effects is contained in the patient insert provided with your medication. Patients are encouraged to speak with their provider and ask any questions they may have about these or other potential benefits and risks of hormone therapy.

Hormone therapy may interfere with other medications and dietary supplements, including but not limited to insulin, blood thinners, and corticosteroids. It is very important that you inform your prescribing physician about your medical history and about all other prescription and over-the-counter drugs and supplements that you are taking. Patients using Bio Performance Centers Male Hormone Therapies should not use any additional forms of hormone replacement therapy.

As with all forms of testosterone therapy, the use of Bio Performance Centers Male Hormone Therapies require close monitoring through routine blood tests and regular visits with your prescribing physician. Patients will not be permitted to remain on Bio Performance Centers Male Therapies unless they are up-to-date on their blood tests and physician visits.

Patient Statement of Informed Consent
  • I understand that Bio Performance Centers Female Hormone Therapies include a compounded medication, and that it has not been evaluated or approved by the FDA to prevent or treat any particular diagnosis or clinical indication.
  • I understand that Bio Performance Centers Female Hormone Therapies may contain the controlled substance testosterone, which is an anabolic steroid.
  • I have provided my physician with my medical history and have advised my physician of all of the prescription drugs and dietary supplements that I am taking. I agree to advise my physician of any new medications prescribed or recommended for me.
  • I understand that the use of hormone therapy requires close monitoring, and I agree to obtain any blood tests that may be ordered for me as a part of my care.
  • I have had the opportunity to read about the potential benefits and risks of using Bio Performance Centers Female Hormone Therapies, and I have had the opportunity to discuss these potential benefits and risks with my physician, and to have my questions answered.
  • I understand that I am not obligated to take Bio Performance Centers Female Hormone Therapies, and that I may choose to stop treatment at any time.
INFORMED CONSENT for Bio Performance Centers Female Hormone Therapy

Your provider has determined that you have or are at risk for developing a hormone deficiency and that you may benefit from treatment with Bio Performance Centers Female Hormone Therapy, a compounded hormone replacement medication containing estrogen (Estradiol), progesterone, and testosterone. Bio Performance Centers Female Hormone Therapy is available only by prescription. As with any medication, there are benefits and risks that may be associated with using Bio Performance Centers Female Hormone Therapy. The information below is provided to assist you in making an informed decision concerning your use of this medication. Please review this information and discuss any questions you may have with your provider.

About Bio Performance Centers Female Hormone Therapy

Bio Performance Centers Female Hormone Therapy contains the active ingredients estrogen (Estradiol), progesterone, and testosterone. Bio Performance Centers Female Hormone Therapy is a compounded medication, prepared in a licensed pharmacy following the guidelines of the United States Pharmacopoeia (USP). Compounded medications are prescribed for and prepared based on the needs of individual patients. Unlike manufactured prescription drugs, compounded medications like Bio Performance Centers Female Hormone Therapy are not evaluated by the FDA, and they are not approved by the FDA to prevent or treat any particular diagnosis or clinical indication. As with all compounded medications, there may be some variation in the amount of the individual ingredients contained in the final product. There may also be a greater risk of contamination of compounded medications when compared to manufactured drugs approved by the FDA, due to differences in the medication compounding and drug manufacturing processes.

Bio Performance Centers Female Hormone Therapy contains the controlled substance testosterone, which is an anabolic steroid. The use of testosterone has been banned by many professional and amateur sports associations as a performance enhancing drug, or PED. Competitive athletes are strongly encouraged to contact their sports associations concerning the use of medications containing testosterone, before they begin taking Bio Performance Centers Female Hormone Therapy.

Bio Performance Centers Female Hormone Therapy should not be used by patients who are pregnant or breastfeeding. Patients who are considering taking Bio Performance Centers Female Hormone Therapy agree to inform their physician if they are or are planning to become pregnant. If you become pregnant while taking Bio Performance Centers Female Hormone Therapy, notify your physician right away.

Potential Benefits and Risks of Bio Performance Centers Female Hormone Therapy

Potential benefits of treatment include:

  • Increased energy
  • Improvement in symptoms of depression
  • Increased libido
  • Slowing of bone loss
  • Improved sleep
  • Reduction or elimination of night sweats and hot flashes

Some known and suspected risks and side effects include:

  • Breast swelling and tenderness
  • Fluid retention and swelling (edema)
  • Mood swings
  • Headaches
  • Weight gain
  • Breakthrough bleeding
  • Liver cysts
  • Fatigue
  • Hypertension (high blood pressure)
  • Endometrial, ovarian, and/or breast cancer
  • Gallbladder disease
  • Heart attack or stroke
  • Blood clots in the veins (venous thromboembolism (VTE) and deep vein thrombosis (DVT))
  • Blood clots in the lungs (pulmonary embolism (PE))
  • Itching or redness at the site of application
  • Contamination and unintentional elevation in hormone levels of partners, children, and/or pets through contact with treated skin

Additional information about potential side effects is contained in the patient insert provided with your medication. Patients are encouraged to speak with their provider and ask any questions they may have about these or other potential benefits and risks of Bio Performance Centers Female Hormone Therapy.

Bio Performance Centers Female Hormone Therapy may interfere with other medications and dietary supplements, including but not limited to insulin, some antidepressants, and certain antibiotics. It is very important that you inform your prescribing physician about your medical history and about all other prescription and over-the-counter drugs and supplements that you are taking. Patients using Bio Performance Centers Female Hormone Therapy should not use any additional forms of hormone replacement therapy while taking Bio Performance Centers Female Hormone Therapy.

As with other topically-applied hormone medications, it is rare but possible for patients using Bio Performance Centers Female Hormone Therapy to unintentionally “contaminate” their partners, children, and/or pets through skin-to-skin contact with the applied medication. Although not reported in connection with Bio Performance Centers Female Hormone Therapy, it has been reported that children of patients using topical estrogen and progesterone have experienced increased hormone levels and increased physical feminization, including but not limited to breast enlargement in pre-pubertal males and females. In addition, while it has not been reported in connection with Bio Performance Centers Female Hormone Therapy, it has been reported that pets of patients using topical formulations of estrogen and progesterone have experienced elevated hormone levels, alopecia (hair loss), and increased physical feminization. Patients using Bio Performance Centers Female Hormone Therapy are strongly cautioned to follow the dosing instructions contained in medication’s patient insert, and to avoid allowing children and pets to come into direct contact with the site of application.

As with all forms of hormone therapy, the use of Bio Performance Centers Female Hormone Therapy requires close monitoring through routine blood tests and regular visits with your prescribing physician. Patients will not be permitted to remain on Bio Performance Centers Female Hormone Therapy unless they are up to date on their blood tests and physician visits.

Patient Statement of Informed Consent
  • I understand that Bio Performance Centers Female Hormone Therapy is a compounded medication, and that it has not been evaluated or approved by the FDA to prevent or treat any particular diagnosis or clinical indication.
  • I understand that Bio Performance Centers Female Hormone Therapy contains the controlled substance testosterone, which is an anabolic steroid.
  • I have provided my physician with my medical history and have advised my physician of all of the prescription drugs and dietary supplements that I am taking. I agree to advise my physician of any new medications prescribed or recommended for me.
  • I understand that the use of hormone therapy requires close monitoring and I agree to obtain any blood tests that may be ordered for me as a part of my care.
  • I have had the opportunity to read about the potential benefits and risks of using Bio Performance Centers Female Hormone Therapy, and I have had the opportunity to discuss these potential benefits and risks with my physician, and to have my questions answered.
  • I understand that I am not obligated to take Bio Performance Centers Female Hormone Therapy, and that I may choose to stop treatment at any time.
PRICING AND PAYMENT

a) This product is billed as a one-time purchase. We or our designated agent will bill you directly by means of a charge to your credit or debit card provided (collectively “Form of Payment”) at the time of purchase. We reserve the right to charge outstanding service fees up to six (6) weeks after the conclusion or termination of service.

b) Pricing and Fees. Our fees and charges for any Services, memberships, corporate plans, products, other services or Software are supplied to you during the ordering process or via the Website or over the telephone. You agree to pay the agreed upon charges applicable to your selected Services, as well as any, applicable taxes and other charges including but not limited to activation fees, minimum service fees, no-show fees, fail to cancel fees, termination fees, other nonrecurring charges, and set-up fees. You also agree to pay any additional charges or fees applied to your account, including but not limited to, late payment penalties, overage charges, charges due to insufficient credit or insufficient funds, and restocking fees. When you agree to them, set up fees, activation fees, installation fees and other non-recurring fees, if applicable, will be paid for by you prior to Service provisioning.

c) Nonpayment. In the event that payment is not successfully effected on scheduled billing date we reserve the right to attempt to bill your form of payment an additional time to avoid cancellation or suspension of services. However we reserve the right to immediately deny or discontinue your services without notice at any time in the event we, our designated agent, Marketing Partner or Vendor could not effect the placement of charges on your Form of Payment or you fail to make timely payments as agreed..

d) ISP, Local telephone, Toll and Long Distance Charges. You are responsible for all telephone charges or Internet access charges billed directly to you by your providers of such services.

e) You have the option to change your Services at any time by notifying us, provided that you qualify for and comply with any requirements of the changed Service.

f) Cancellation and Refunds: If you are billed by us for a Service and are not satisfied with the Services and wishes to terminate your enrollment, you may cancel the Service by calling us Monday through Friday 9am EST to 5pm EST. Refunds for all of Services already billed will be provided if you are not completely satisfied.

g) We, our Marketing Partners and Vendors reserve the right to increase or decrease fees for Services in which case you will be notified of the increased or decreased fee with a minimum of fifteen (15) day notice. If you wish to cancel the Service, you may do so.

h) Patients may receive separate invoices for pharmaceuticals which would be billed separately under the pharmacy descriptor.

LEGAL DISCLAIMERS

THIS WEBSITE AND ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS AND SERVICES ON THE WEBSITE, ARE PROVIDED ON AN “AS IS” AND ON AN “AS AVAILABLE” BASIS. Bio Performance Centers EXPRESSLY DISCLAIMES ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Bio Performance Centers MAKES NO WARRANTY THAT (A) THE WEBSITE, INCLUDING ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS AND SERVICES ON THE WEBSITE, WILL MEET YOUR REQUIREMENTS; (B) THE WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE AND ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS AND SERVICES OFFERED THROUGH THE WEBSITE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF THE PRODUCTS, SERVICES, INFORMATION, OR MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS. Any content, materials, information or software downloaded or otherwise obtained through the use of the site is done at your own discretion and risk. Company and its suppliers shall have no responsibility for any damage to your computer system, loss of data or any damages whatsoever of any kind under any theory or form that results from the download of any content, materials, information or software. Company and its suppliers reserve the right to make changes or updates to the site at any time without notice

Limitation of Liability

IN NO EVENT SHALL Bio Performance Centers OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE) INCURRED BY YOU OR ANY THIRD PARTY ARISING FROM OR RELATED TO THE USE OF, INABILITY TO USE OR THE TERMINATION OF THE USE OF THE SITE, REGARDLESS OF THE FORM OF ACTION OR CLAIM (WHETHER CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) AND EVEN IF Bio Performance Centers HAS BEEN INFORMED OF THE POSSIBILITY THEREOF. Some jurisdictions do not allow the limitation or exclusion of liability so some of the above limitations may not apply to you.

Indemnity

You agree to defend, indemnify and hold harmless Company, its officers, directors, employees and agents from and against any and all claims, abilities, damages, losses or expenses, including settlement amounts and reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of the Website. You agree to seek and obtain written permission from Company before agreeing to settle any claim.

Links

This Website may contain links that let you leave the Company site. The linked sites are not under the control of Company and Company is not responsible for the contents of any linked site or any link contained in a linked site. Company is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Company of the site and Company expressly disclaims any and all liability and in no event shall be liable for any damages whatsoever including any special, indirect or consequential damages resulting there from in an action of contract, negligence, tortuous action or claim under any legal theory. Company is not responsible for the privacy practices of such other sites or any other websites that are linked to the Company site that may collect personally identifiable information about you. Company’s Privacy Policy does not cover the data collection practices of those linked websites.

Trademark Notice, Intellectual Property Notice

“Bio Performance Centers” is a trademark of Company in the United States and throughout the world. The absence of a product or service name, slogan, or logo from this list does not constitute a waiver of Company trademark or other intellectual property rights concerning that name, slogan, identity or logo. All other company and product names are used for identification purposes only and may be trademarks of their respective owners. No intellectual property rights of any kind are licensed, assigned or granted in any fashion to user by use of this sight. Except where expressly provided otherwise, all comments, feedback, information or materials submitted through or in association with this Website shall be considered non-confidential and Company’s property. By submitting such comments, feedback, information or materials to Company, you agree to a no-charge, royalty-free assignment to Company of all worldwide rights, title and interest in copyrights and other intellectual property rights to the comments, feedback, information or materials. Company shall be free to use such comments, feedback, information or materials on an unrestricted basis.

Termination of Use

You agree that Company may at any time, in its sole discretion, terminate your right to access or use this Website and any account(s) you may have in connection with the Website, with or without notice to you. Company also reserves the right, in its sole discretion, to restrict or terminate the availability of the Website to any other person, geographic area or jurisdiction at any time. No notice is required to effect any such restriction or termination.

Copyright Notice

Copyright © 2020 Bio Performance Centers, All rights not expressly granted herein are reserved. Any concerns or questions about these Terms or the practices of this Website may be addressed to:

Physical Address:
Ocenture, LLC
6440 Southpoint Parkway, Suite 300
Jacksonville, FL 32216

Website Disclaimer and Privacy Policy

Scope:

This Policy applies to customer information we collect through our website.

HIPAA Notice of Privacy:

To read more about our privacy policy regarding Protected Health Information under the Health Insurance Portability and Accountability Act (“HIPAA”), please visit our HIPAA Medical Information Privacy Notice.

Website Privacy Policy:

Bio Performance Centers is committed to protecting the privacy of visitors to our website. This Policy will let you know how Bio Performance Centers handles how we collect, use, disclose, transfer and store your information collected on this website. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Throughout this Policy the terms “we”, “us” and “our” shall mean Bio Performance Centers and any affiliates. This Privacy Policy applies to this site (however accessed and/or used, whether via personal computers, mobile devices or otherwise (collectively, “Device”) and other interactive features, applications or downloads that are operated by us that are available through this site or that interact with this site and post this Privacy Policy (collectively, “Website”).

This Privacy Policy, together with the Terms of Use posted on our Website, sets forth the general rules and policies governing your use of our Website. We may update this Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our Website along with the updated Privacy Policy. WHEN YOU ACCESS OUR WEBSITE, YOU ARE ACKNOWLEDGING AND ACCEPTING THIS PRIVACY POLICY. YOUR CONTINUED USE OF THIS WEBSITE AFTER CHANGES HAVE BEEN POSTED TO THE PRIVACY POLICY WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE, IMMEDIATELY STOP ACCESSING OUR WEBSITE.

Collection and Use of Personal Information

We do not collect any information that allows us to identify or contact you unless you provide that information yourself, for example when you register for the website, if you email us, if you fill out a form electronically, or otherwise provide personal information during interaction with the website. Personal information is data that can be used to uniquely identify or contact a specific individual. In certain circumstances, we may request, allow or otherwise provide you an opportunity to submit your personally identifiable information with a feature, program, promotion or some other aspect of our Website. If you provide us with personal information through our website, we have taken precautionary steps to help make sure that information you may provide is kept confidential. Bio Performance Centers and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content and advertising. You should know however, that we cannot guarantee or warrant the security or privacy of Internet transmissions, as they could be intercepted. In order to protect your privacy, do not email information that you consider confidential.

Information We Collect:

We collect your information from the following sources:

  • Information you give us, such as during registration on the website, website interactions, such as rating products or joining a forum, customer service operations, surveys, download of a software update, and other website transactions;
  • Information from other sources, such as companies that help us to update our records; and
  • Information automatically collected when you visit or use our websites, such as via cookies and device information.

Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, insurance information, and credit and debit card information. When you place an order or request services on behalf of a third-party, we may collect information you provide us such as the name, address, and phone number of the third-party. For certain transactions, we may be required to collect information to comply with legal requirements, such as the name and address of your local pharmacy.

Collection and Use of Non-Personal information

We also collect non-personal information and data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it: (1) we may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a Bio Performance Centers product is used so that we can better understand customer behavior’ and improve our products, services, and advertising; and (2) we also may collect information regarding customer activities on our Website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Website, products and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Information from Other Sources

We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies or other service providers if you obtain certain financial products.

Automated Information Collection

We receive and store certain types of information when you interact with our websites, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:

  • We may collect technical information such as your internet protocol address, your device operating system and browser type, the address of a referring website, if any, and the path you take through our websites.
  • We use “cookies” to recognize you as you use or return to our sites. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.
  • We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.
How We Use and/or Disclose Your Information:
  • Bio Performance Centers does not sell or rent your personal information.
  • Bio Performance Centers and its affiliates may use your personal information to provide products and services and support core business functions. These uses include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions.
  • Bio Performance Centers may use the information collected to personalize your interaction with the website, conduct surveys or promotions, respond to any email or request from you, or provide you with information that we believe may be useful to you, such as latest product announcements, important notices, software updates and upcoming events.
  • Bio Performance Centers may use personal information to help us develop, deliver and improve our products, services, content and advertising.
  • Bio Performance Centers may also use personal information for internal purposes such as auditing, data analysis and research to improve Bio Performance Centers ’s products, services, and customer communications.
  • Bio Performance Centers may also use personal information to: keep a record of our transactions or communications; to comply with any applicable law, regulation or legal process; protect our rights, the rights of an affiliate or related third party; or, use it to take appropriate legal action, such as enforcement of the Terms of Use.
  • We may combine all the information we collect. We may disclose your information within our corporate family of companies.
  • Bio Performance Centers may also use your personal information to contact you through any contact information you have provided in accordance with this Privacy Policy and our Terms of Use.
  • If you enter into a sweepstake, contest or similar promotion we may use the information you provide to administer those programs.
Disclosure to Third Parties

At times Bio Performance Centers may make certain personal information available to our strategic partners or affiliates that work with Bio Performance Centers to provide products and services, or that help Bio Performance Centers market to customers. Personal information will only be shared by Bio Performance Centers to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes or any other use.

The third parties with whom Bio Performance Centers may share personal information include companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services and conducting customer research or satisfaction surveys. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

The third parties may be located in the United States or anywhere else where Bio Performance Centers may transact business.

Legal Requirements and Protection of Our Company and Others

We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Bio Performance Centers, our customers, our associates, or any other person, or where otherwise required by law. Bio Performance Centers may provide your personal information in response to a court order, subpoena, search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law. Bio Performance Centers may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our Terms of Use, or may be harmful to others.

Cookies and Other Technologies

Bio Performance Centers’s website, online services, interactive applications, email messages and advertisements may use a variety of technologies, now and hereafter devised, that automatically collect certain website usage information whenever you visit or interact with the Website. Website usage information may be collected by various methods, including “cookies” and other technologies such as pixel tags, web beacons, mobile device identifiers and embedded scripts. Cookies are small data files that are placed on your Device when it is used to visit our website. We cannot use them to identify you and thus the information collected is treated as nonpersonal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy. Cookies allow website managers to adapt materials to your computer and include information such as what pages you visited, how often you visited them, what your preferences may be and they may enable certain features on this Site. Most web browsers accept cookies, but you may be able to adjust your browser settings to not allow them or to let you know when they are being sent. Your use of some features on this Site may be limited if you disable cookies.

Pixel tags enable us to send email messages in a format our customers can read, and they tell us whether the email has been opened. We may use this information to reduce or eliminate the number or type of messages sent to our customers. Web beacons are small graphic images or other web programming code inserted into a web page or email that count visitors to the Website, monitor how users navigate the Website, count how many emails that were sent are actually opened or count how many particular articles or links were actually viewed. Certain mobile service providers uniquely identify mobile devices and we or our third party service providers may receive such device information if you access the Website through mobile devises Certain features of our Website may require collection of mobile phone numbers, and we may associate that phone number to mobile device identification information. An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your Computer from our web server or a third-party service provider, is active only while you are connected to the Website and is deactivated or deleted thereafter.

As is true of most websites, we gather some information automatically and store it in log files. This information includes IP addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Bio Performance Centers may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on our Website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our Website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Bio Performance Centers and its partners use cookies and other technologies in mobile advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. If you do not want to receive ads with this level of relevance on your mobile device, you can opt out by accessing the following link on your device: support@ocenture.com. If you opt out, you will continue to receive the same number of mobile ads, but they may be less relevant because they will not be based on your interests. You may still see ads related to the content on a web page or in an application or based on other non-personal information. This opt-out applies only to Bio Performance Centers advertising services and does not affect interest-based advertising from other advertising networks.

Bio Performance Centers ’s Communications

On occasion, Bio Performance Centers may send our customers and website visitors electronic communications, including but not limited to newsletters, bulletins, status updates, account verifications, or other communications such as marketing information. Bio Performance Centers may also send information via email regarding website updates, general health information, or other general topics. You will be offered an opportunity to consent and/or opt-out of such communications where applicable. Certain communications, such as those related to website updates or account verifications may not be subject to an opt-out.

Protection of Personal Information

Bio Performance Centers takes extensive precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Bio Performance Centers’s online services use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Internet Explorer, Safari or Firefox. Doing so protects the confidentiality of your personal information while it is transmitted over the Internet.

When you use some Bio Performance Centers’s products, services or applications or post on a Bio Performance Centers forum, chat room, or social networking service, if any, the personal Information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that Information is public. Please take care when using these features.

Retention of Personal Information

Bio Performance Centers makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete and up to date by logging in to your account at www.Bio Performance Centers .com. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Bio Performance Centers is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made to support@Ocenture.com.

Contact Us

Should you need to contact Bio Performance Centers for any reason, including those regarding this Policy or any privacy concert, please contact us at:

info@ocenture.com

If you believe that Bio Performance Centers or anyone affiliated with Bio Performance Centers has misused any of your information, please contact us immediately to report such action.

Information from Minors

Bio Performance Centers’s website is not designed for use by children. We do not knowingly collect personal information from children under the age of thirteen (13). If we learn that we have collected the personal information of a child under the age of thirteen (13), we will take steps to delete the information as soon as possible. A parent or guardian of a child under the age of thirteen (13) may review and request deletion of such child’s personally identifiable information as well as prohibit the use thereof. If you have reason to believe Bio Performance Centers has personal information from an individual under the age of thirteen (13), please contact us.

Keeping Your Information Secure

We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control. Please be advised, however, that while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction or inadvertent disclosure of your personal information. In the unfortunate event that your “personally identifiable information” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by email, at our sole and absolute discretion, to the last email address that you have provided us in the most expedient time reasonable under the circumstances; provided, however, that delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.

Third-Party Sites and Services

Bio Performance Centers’s websites, products, applications and services may contain links to third party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices and we are not responsible for the privacy practices employed by any third-party websites. We encourage you to note when you leave our Website and to learn about the privacy practices of those third parties before submitting any personal information to such third parties.

Social Security Numbers

Bio Performance Centers is committed to protecting the confidentiality of any Social Security Numbers (“SSNs”) which we may receive in the course of our business. Bio Performance Centers will take all necessary safeguards, including physical, technical, and administrative safeguards, in an effort to protect against any unauthorized access to SSNs. Bio Performance Centers policy limits access to SSNs for lawful purposes only. Any unlawful use or disclosure of SSNs is strictly prohibited.

Copyright

Bio Performance Centers either owns the text, photos and graphics on this website, including related copyrights, or has permission to use them. You have our permission to personally use or to copy any portion of this website, but not for profit or other commercial reasons. Any use or copying, other than for your personal use, is strictly prohibited under federal copyright law and may be subject to civil and criminal sanctions.

Acceptance of Website Privacy Policy Terms and Conditions

By using this site, you agree to the terms and conditions of this Website Disclaimer and Privacy Policy and you assume full responsibility for use of any information within our website. You also agree that Bio Performance Centers is not responsible or liable for any claim, loss or damage resulting from the use of this site by you or any user.

Changes to the Bio Performance Centers Privacy Policy

Please check our privacy Policy periodically for changes. We will also notify you of significant updates and will post the date it was last updated at the bottom of the Privacy Policy.

Notice for Users in California

Our Privacy Policy applies to all users of our website, including those in California. As described herein, personal information may be used by third-parties, but only after Bio Performance Centers has obtained your affirmative consent to do so. Your personal information may be used by Bio Performance Centers and its affiliates as described herein.

For more information on our Privacy Policy, you may contact Bio Performance Centers as follows:

Mailing Address:
Ocenture
PO Box 1559
Ponte Vedra Beach, FL 32004
Physical Address:
Ocenture
6440 Southpoint Pkwy Suite 300
Jacksonville, FL 32216

Health Provides Notices Of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Bio Performance Centers is required by law to provide you with a copy of this privacy notice (“Notice”) as it details how we will protect the privacy of your health information. You also have certain rights in relation to your health information which this notice explains. Additionally, this Notice explains how we may use your health information when we may disclose that information to others. Bio Performance Centers is required by law to abide by the terms of this notice.

The Health Insurance Portability and Accountability Act (“HIPAA”) is a federal law which was enacted, in part, to ensure privacy protections to individuals when it comes to their healthcare. There may be other federal and state laws privacy laws which apply to you.

Bio Performance Centers its employees, contractors, business associates, and affiliates (sometimes referred to herein as “we”, “us” or “our”) shall follow this Notice.

Bio Performance Centers has the right to change our privacy practices and the terms of this Notice. If any material changes are made to our privacy policy, we will advise you of the revisions to this Notice. Bio Performance Centers will provide you with such information either by direct mail or electronically, in accordance with applicable law.

In order to protect against risks, such as loss, destruction, or misuse of private information, Bio Performance Centers maintains physical, electronic and procedural security safeguards in handling and maintaining all information, in accordance with all applicable state and federal standards.

Information and Protected Health Information (“PHI”)

For the purposes of this Notice, the terms “information”, “PHI” or “health information” may be used interchangeably and shall include any information that we maintain that can reasonably be used to identify you and that relates to your physical or mental health condition, the provision of health care services to you, or the payment for such health care. PHI is defined by law to include any data created, received, stored or transmitted by any HIPAA-covered entities and their business associates in relation to the past present or future provision of healthcare, healthcare operations, and the payment of such healthcare services. Electronic health information is sometimes referred to as ePHI.

Your Rights

When it comes to your PHI, you have certain rights. This section explains your rights and some of our responsibilities towards you. You have the right to:

Get an electronic or paper copy of your medical record

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
  • You may request that Bio Performance Centers provide a copy of your information to a third party whom you identify.
  • You must make a written request to inspect and copy your health information or have your information sent to a third party. You must send your request to the address provided herein. We may charge a reasonable fee for any copies or transmittal of records.

Ask us to correct or amend your medical record

  • You can ask us to correct any of your health information that you think is incorrect or incomplete.
  • Your request must be in writing, specifically identify the information that you feel is inaccurate or incomplete and provide the reasons for the requested amendment. Your request must be mailed to the address for Bio Performance Centers provided herein.
  • We are not obligated to make any changes, however if we decline to do so an explanation will be sent to you writing within 60 days.

Request confidential communications

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. You must mail your request to change or restrict communications to the address for Bio Performance Centers provided herein.
  • We will attempt to accommodate all reasonable requests.

Ask us to limit or restrict what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. You also have the right to ask us to restrict disclosures to family members or to others who are involved in your health care or payment for your health care. PLEASE NOTE while we will try to honor your request and will permit requests consistent with our policies, we are not required to comply with your request.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Such a request will be honored unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

  • You can ask for a list (accounting) of the times we’ve shared certain health information of yours for six years prior to the date your request, who we shared it with, and why.
  • The accounting will include all disclosures except those: made for treatment, payment, and health care operation purposes; made to you or pursuant to your authorization; to correctional institutions or law enforcement officials; and certain other disclosures which are required to be disclosed in an accounting by any applicable law. You are entitled to one accounting per year at no charge, but we will charge a reasonable, cost-based fee for each accounting over one within a twelve-month period.

Get a copy of this privacy notice

  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly. A copy of this Notice shall be maintained on this website.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will verify that any person purporting to have such authority is in fact authorized and may act on your behalf before we honor any of such person’s requests.

File a complaint

  • If you feel we have violated your rights you may file a complaint with Bio Performance Centers directly by contacting us as provided herein.
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
  • We will not take any action or retaliate against you for filing a complaint.
Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

We will never share your PHI unless you give us prior written permission in the following situations:

  • Use or disclosure for marketing purposes
  • Disclosure which may be considered a sale of your information
  • Disclosure of psychotherapy notes, if any.

Any written authorization provided by you for the use or disclosure of PHI may be revoked at any time and will be effective upon reasonable notice.

Our Uses and Disclosures

We have a right to use and disclose your PHI in the following ways:

  1. To provide treatment to you. We can use your health information and share it with other professionals who are treating you in an effort to aid and coordinate your care.
  2. Run our organization. We can use and share your health information to run our practice, improve your care, and contact you when necessary.
  3. Bill for your services. We can use and share your health information to bill and get payment from health plans or other entities.
  4. Other disclosures related to your relationship with us. Examples of such disclosures include, but are not limited to, reminding you of an appointment, tell you about treatment alternatives and options, or tell you about other health benefits and services.

We may, under limited circumstances, disclose your health information for other purposes, generally related to ways that contribute to the public good, such as public health and research. Before any such disclosures are made, we must comply with all applicable legal requirements. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Examples may include:

  1. Public health and safety issues. We can share health information about you for certain situations such as:
    • Preventing disease
    • Helping with product recalls
    • Reporting adverse reactions to medications
    • Reporting suspected abuse, neglect, or domestic violence
    • Preventing or reducing a serious threat to anyone’s health or safety
  2. Research purposes. We may share health information to assist in research related to the evaluation or certain treatments or the prevention of disease, if the research study meets federal privacy law requirements.
  3. Compliance with the law. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
  4. Respond to organ and tissue donation requests. We may share health information about you with organ procurement organizations to facilitate donation and/or transplantation.
  5. Work with a medical examiner or funeral director. We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
  6. Respond to workers’ compensation inquiries as authorized by, or to the extent necessary to comply with, state workers compensation laws that govern job-related injuries or illnesses.
  7. Law enforcement for limited purposes such as to locate a missing person or report a crime.
  8. Response to an inquiry from any health oversight agencies for activities authorized by law, such as licensure, governmental audits and fraud and abuse investigations.
  9. For special government functions such as military, national security, and presidential protective services.
  10. Respond to any judicial or administrative proceeding such as response to a court order, search warrant, or subpoena.
  11. To avoid a serious threat to the health or safety of you, another person, or the public for example disclosing information to public health agencies or law enforcement, or in the event of an emergency.
  12. To our business associates that perform functions on our behalf or provide us with services if the health information is necessary for said functions or services. Our business associates are required, by federal law and pursuant to our contract with them, to protect the privacy of your PHI. They may not disclose or otherwise use your PHI except as specified in our contract and as permitted by law. /li>
Our Responsibilities
  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described herein unless you give prior written authorization. If you have provided such written authorization you may change your mind at any time and revoke said authorization. Provide us written notice of your revocation at the address provided herein.
    For more information see:
    www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Compliance with Certain State Laws

When we use or disclose your PHI as described in this Notice, or when you exercise certain of your rights set forth in this Notice, we may apply state laws about the confidentiality of health information in place of federal privacy regulations. We do this when these state laws provide you with greater rights or protection for your PHI. For example, some state laws dealing with mental health records may require your express consent before your PHI could be disclosed in response to a subpoena. Another state law prohibits us from disclosing a copy of your record to you until you have been discharged from our hospital. When state laws are not in conflict or if these laws do not offer you better rights or more protection, we will continue to protect your privacy by applying the federal regulations.

Additional Restrictions on Use and Disclosure

Certain federal and state laws may require special privacy protections that restrict the use and disclosure of certain health information, including highly confidential information about you. “Highly Confidential Information” may include confidential information under Federal laws governing alcohol and drug abuse information and genetic information as well as state laws that often protect the following types of information: (i) HIV/AIDS; (ii) mental health; (iii) genetic tests; (iv) alcohol and drug abuse; (v) sexually transmitted diseases and reproductive health information; and (vi) child or adult abuse or neglect, including sexual assault. If use or disclosure of health information described above in this Notice is prohibited or materially limited by other laws that may apply to us, it is out intent to meet the requirements of the more stringent law.

Contact Us

Should you need to contact Bio Performance Centers for any reason, including those regarding this Policy or any privacy concert, please contact us at:

Mailing Address:
Ocenture
PO Box 1559
Ponte Vedra Beach, FL 32004
Physical Address:
Ocenture
6440 Southpoint Pkwy Suite 300
Jacksonville, FL 32216